Marlow first aid training for a theatre group

16 May 2016 by Jon Jackson

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Training for a Theatre Company in Marlow

What Our Customers Think

FM First Aid Training

5.0

Based on 561 reviews

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Lisa

08:05 28 Oct 22

PLB Group, Team Training SessionThe FM first aid training was excellent. Faisal is a great instructor who genuinely cared about first aid and training. A very balanced learning experience that fitted a number of delegate needs. Faisal engaged us all from the start and gave great support while learning, referring back to our contributions throughout the day making it very interactive and positive. In addition, we got every opportunity to ask any questions throughout the training and really came away with confidence. Highly recommend FM First Aid Training.

Shanice White

20:32 19 Oct 22

I recently attended a First Aid Course with F M First Aid Training. I entered the class and was instantly made to feel very welcome. Faisal was an outstanding tutor.He explained everything perfectly, he is very diligent and delivered the course in a friendly manner. He was aware of students that showed a lack of confidence in role plays and interacted very well to reassure them.I would very highly recommend F M First Aid Training and I am very much looking forward to do another course in December.Thank you so much.

Gwyneth Ashcroft

07:34 23 Jul 22

I really enjoyed the first aid course taught by Faisal Mahmood. Faisal made the course a lot of fun which meant the course material really sunk in well. Faisal did lots of checks to make sure we were understanding all the information. The course has left me feeling confident of dealing with an emergency. I highly recommend FM First Aid Training.

Rachel Barnes

15:48 12 Jul 22

Faisal was extremely thorough with his baby first aid course but also made it interactive and fun.It was great that he was so flexible and was able to do the course in the evening in the comfort of our own home.I would certainly recommend to other parents.

Liezl de Wouters d'Oplinter

15:18 08 Jul 22

I recently did the emergency first aid at work course as I am starting my own business. It was such a great experience doing this through FM First Aid Training. Faisal was superb - not only was the course well planned and thought through, but the way it was presented and facilitated was really well done. It felt like a safe environment from the start and laughter, learning and questions were encouraged. I'd really recommend it.

paul louis-taylor

08:53 08 Jul 22

Met by Faisal for registration and felt immediately at ease..The course was very informative and well balanced through the day and at each stage he asked if everyone understood the information given ( including when questions from the class was asked ) and at all times he engaged all of the class directly.At all times, everything was explained logically, so that when someone wasn't clear on the information ( he always made eye contact), he focused on ensuring they understood in a calm methodical way.I would recommend him for his professional manner and his first rate knowledge of the service he provides.You will gain critical, potentially life saving knowledge from his class, you will feel self confident walking out of the room and you will understand how important being a first responder is with his teachings in mind.You will learn at a positive pace for everyone in the class, the skills that CAN be the difference between watching someone in distress and feeling powerless to help .. to stepping forward and taking control and them going home to family.This is a refresher for me however, however these skills are essential for more than one reason as i will explain below.. some years ago, out with 30 other motorbikes we came across a cyclist who came off her bike, she was stunned and bleeding from hitting the road. I carry a few kits and used my basic first aid to be there and calm the situation down as we waited for the professionals.I thought, ok, patched her up ( 2 plasters ) and handed her over to the ambulance.. got home, had a beer and forgot about it.A few weeks later I had a call from the lady ( I left my details ) who then thanked me and got very emotional. She told me she was out cycling to generate money for raising awareness on first aid courses to help people. So having had an accident, a total stranger stepped forward and did exactly what she was trying to promote.You as a first aider will make that difference even when you think you don't.. Faisal is one of those good teachers and you will leave his class having the confidence to use the skills when needed.

Haseeb Hussain

17:41 26 Jun 22

Highly recommend Faisal for your first aid training. He explains everything clearly. I feel much more confident in being able to provide first aid should the need ever arise.

James Summers

18:50 16 Jun 22

Brilliant first aid course today, the course was really well presented, good pace and all the content was very realistic!This is the 3rd course I have done with FM Training!Location was easy to find, good refreshments and great lunch options also!Thoroughly recommend!

D W

16:43 07 May 22

What a brilliant course and very well executed! Everything was explained throughly and slowly. Would 100% recommend FM training to anyone who is looking to learn first aid. Very enjoyable, thanks again. D :)

Minella Palich

10:41 06 May 22

Brilliant trainer and training program (Level 3 - EFAW)This is the second time I have taken this certification with Faisal over the years. I have to say, Scott Allan's review of Faisal is spot on. I would also add Faisal has terrific cleaning protocols for anyone who might have any concerns with sharing dummies etc. For a second time, I highly recommend Faisal's course.

Suzanne Toms

07:47 25 Apr 22

Would highly recommend this company. The day was informative and professionally run. Will definitely use again when we need to refresh the course.

Helen Pye

17:22 22 Apr 22

Faisal delivered a fantastic training course yesterday. The perfect pace to take in the information, practise and discuss. Have done many 1st aid courses but this was the most enjoyable and effective. Faisal has such a caring manner, he genuinely wants everyone to feel confident and retain the knowledge. Would thoroughly recommend.

Scott Allan

17:05 24 Mar 22

Faisal's calm and relaxing demeanour makes for a fantastic delivery of any of the courses. His presentation is flawless, concise and engaging and really allows you to soak up all of the information. Faisal has a brilliant and natural ability to keep you engaged and gives you the ability to absorb as much information as possible. A great First Aid course, which leaves you feeling confident and equipped to act accordingly. Thank you, Faisal.

Emily Halil

21:00 25 Feb 22

If I could give Faisal 100 stars I would.From start to finish Faisal was nothing but accommodating, professional and responsive.The session was invaluable, the delivery was brilliant, as was the content. Faisal has a natural, effortless approach and flare for imparting his knowledge, of which he shares in such a clear way to enable you to become confident first aiders.I can’t thank you enough and really appreciated your pace and patience whilst we attended to our little ones.I will not hesitate to recommend what you do to others.

Julie Hudson

22:54 26 Nov 21

Lots of trainee participation, as well as visual and written work, makes this course suitable for anyone, whatever your preferred way to learn.Faisal is a great teacher. Lots of positive feedback and clear instruction, has given me confidence in my ability to administer 1st aid if the situation should ever arise.The best 1st aid course I've ever been on.

Gen Sallans

17:09 14 Oct 21

I had my first aid training with Faisal today and it was amazing. I’ve done first aid before but this was something different. The day was planned well, everything was well explained and shown. The activities were interactive and the course was so informative. Faisal was brilliant and explained everything thoroughly. Would definitely recommend as first aid is something everyone should know.

Lizzie Archer

08:49 14 Oct 21

Great Course! Faisal was really personable and thorough. He went through all first aid in the work place and also went into greater detail with scenarios that were specific to us. Gave me the confidence to know I would be able to use my theory in 'real life' and answered every question we fired at him!

Tracy Legge

06:00 14 Sep 21

I attended a First Aid day course yesterday, and I have to say that the tutor Faisal was excellent. He geared the course to all of us there (so not too slow or too fast), and ensured that there was a good mix of theory and practical; in the morning and afternoon.The important point was that he kept us all 'actively' listening throughout the whole day, which is some feat when you are getting tired; and we were all surprised by everything we remembered at the very end - covering the whole day.I would definitely recommend attending classes with this tutor, as his knowledge and friendly manner; makes you feel comfortable and at ease from the very beginning; so all questions or answers you give/have is not considered as stupid or unimportant.

Nick Bright

15:11 09 Aug 21

I recently took a First Aid course with Faisal and it was fantastic. Having taken one a few years back I know that it stands out with the quality of training and engaging nature.Faisal uses a lot of techniques and approaches that really help you learn and remember vital, life saving, knowledge.As a result of this I feel confident knowing that I can react to an emergency situation in the correct way, whether it was in public or while working with one of my clients.If you want to get trained up for personal or professional reasons, I would highly recommend booking FM First Aid Training.

Lucy Soden

20:02 01 Jul 21

I attended the Level 3 Emergency First Aid at Work Course at Wycombe Judo Centre today. Faisal provided a fun day packed full of information with a mixture of theory or practical. I would feel confident in using my newly gained knowledge but really hope I don't have to! Thank you for answering all my questions. 100% recommended.

Nicola Workman

15:25 24 Jun 21

Our team of eight had first aid training with FM First Aid Training yesterday. We all agreed that the day was 100% from every angle. Faisal was engaging, informative, knowledgeable and the session was interactive so we were all able to get involved. He answered our (many) questions clearly and concisely so we all felt confident that in any relevant situation, we could act effectively as a first aider. I would certainly recommend FM First Aid Training to any business.

Rachel Burman

17:14 07 Jun 21

I completed the Level 3 Emeregncy First Aid course today with Faisal as the instructor. I had no prior practical knowledge of how to administer emergency first aid properly, so I found the course really very useful and informative. Faisal was great- his instructions were clear and easy to follow and he had excellent knowledge of the subject matter. He was happy to answer any questions and provide additional instruction where needed. I feel much more confident that I could help someone in an emergency than I did prior to doing this course. I would be happy to recommend Faisal and FM Training.

Promai Guy95

15:51 20 May 21

Really great informative course. Very clear and easy to understand. Kept everyone engaged and involved. Has made me feel a lot more comfortable and confident on first aid. Would absolutely recommend and would do it again.

Fego Manager Sunningdale

09:03 05 May 21

Spent a very informative day in training. Was expecting it to be a little on the boring side as have done this course before with a different company. However it was great, the whole team were motivated and all engaged in the activities. his knowledge and delivery were great.I highly recommend Faisal and his company for 1st Aid training.

Ross Firth

09:20 30 Apr 21

We have recently completed the first aid course provided by Faisal. I've been on a number of different first aid courses over the years and this was by far the best. Very clear delivery, extremely informative, thorough and patient throughout. There's a great mixture of theory, broken up with practical aspects that make the day very worth while. Thanks again Faisal.

Brett Denly

08:44 16 Apr 21

Well paced, engaging, professional delivery. Faisal is very good at encouraging everybody to participate and ensures that the course material is understood. The last session felt a bit hurried (to me), maybe look to finish at scheduled time (rather than 1/2 hr earlier).

Angela Holmes

13:18 12 Mar 21

One of the best First Aid Courses I’ve been on. Excellent delivery of course material, allowed plenty of time to practise required skills, and kept everything moving at a steady pace. Plenty of opportunities to ask questions and frequent reminders of important facts. I would definitely recommend.

Paris Losasso

06:27 09 Apr 20

I recently went on one of FM First Aid courses via my new company and I couldn’t recommended them enough. Our tutor Faisal was fantastic, the way he presented was so engaging for everyone I really learnt a lot. I would love to go on more and I will defiantly be recommended this company to others. Thanks for a great First Aid Course Faisal.

SBodz

14:14 10 Mar 20

I took my first aid course with Faisal and I could not recommend him more! He was patient with any questions we had and explained everything in such great detail! Will definitely do my course with him again when I need it!!

Kelly Hemmins

18:15 29 Feb 20

I completed the emergency first aid at work course. It was a really informative and fun day. Faisal couldn't have been more helpful. Really nice venue too. Thanks Faisal

Clare Marie

19:51 30 Jan 20

A great course, Faisal made it fun whilst keeping it informative. He ensured everyone left knowing all the correct information. I will definitely be renewing in 3 years with FM first aid training.

Vonnie Walton

10:56 28 Jan 20

What a great day we have just spent learning priceless first aid knowledge from Faisal who made the whole experience informative and fun from beginning to end.Thanks Faisal you’re the best ! Feel free to add the photo as I wasn’t able to.

Candy Barker

14:08 27 Jan 20

Faisal delivers an excellent course with great patience and humour. We all left feeling far more confident as first aiders and able to deal with any first aid situations. Highly recommend this company.

lcallender86 .

17:47 25 Jan 20

Can not recommend this company enough! The course materials were of a very high standard and Faisal welcomed and answered all of our questions with so much knowledge, taking the time to make sure we were all comfortable and confident at each stage of our course. For me, it was the perfect balance of learning important skills with the right dose of humour. Thanks Faisal

Gym Wild Training

17:57 24 Jan 20

Excellent course and great trainer. Kept it fun, informative, interactive and Faisal was easy to learn from. Highly recommend booking for any first aid courses.

Anne Piggford

20:15 16 Jan 20

Fantastic course today. Faisal delivered the content in a fun and engaging way, gave lots of individual feedback and encouragement. The repetition of the practical stuff was really helpful and I actually feel that I might remember what I've learnt! Highly recommended.

Creative Jam

09:57 02 Dec 19

Amazing learning experience! It's great to now have the knowledge and confidence to actually help if the situation arises. Faisal was a very good trainer with tons of insight and he was hugely patient as due to childcare issues we had to have children and a dog running around while he was teaching us. Honestly, that man has the patience of a saint and very professional! Would highly recommend! Thank you! :)

Dani Miller

16:56 27 Nov 19

Surprised to say I really enjoyed my Emergency First Aid at Work course. Faisal delivered the training in a fun but professional manner which helped me to remember the key points and hopefully not panic in a real emergency situation. I would definitely recommend FM Training and they offer good value for money compared to other training providers I have used in the past.

Alison Young

10:04 26 Nov 19

Great training course - Faisal delivered the content in an engaging way which hopefully will help me to remember everything. There was the right level of information, practical demos and humour to keep everyone's interest for the 7 hours. I wouldn't hesitate to recommend Faisal.

Michael Gray

20:11 18 Nov 19

A day I thought was going to be a boring first aid day, really wasn’t boring at all! Thoroughly enjoyed it. I had Faisal come into the work place which was great, he tailored it to our needs with being a fitness facility and really gave us a bunch of confidence if a accident was to occur. Thank you Faisal for being so helpful pre and post course also. Highly recommend

Ben Shrimpton

16:31 30 Oct 19

We had a fantastic session with Faisal today who explained everything thoroughly and mixed both theory and practical work brilliantly together. Faisal kept everyone in the group engaged throughout and I would highly recommend him and use him for any training needs in future.

Alan H

15:48 30 Oct 19

Taking the opportunity to update my First Aid qualifications, I was hugely impressed by the professionalism and easy manner of the trainer, Faisal. He created a productive and encouraging atmosphere for a very mixed group of participants. He communicated with ease and clarity. He also offered very effective practical opportunities for us all including the use of an AED, Highly recommend FM Training to anyone seeking a knowledgeable facilitator who can successfully engage his class and encourage learning in a very important subject.

Dave Cranfield

18:28 17 Sep 19

I have recently done a first aid course with Faisal. He is very knowledgeable and engages well with participants. Getting people involved in these things can be tricky but he created a good atmosphere and made sure there was enough participation and repetition for people to learn and remember the skills. Would highly recommend!

Elizabeth White

16:46 12 Sep 19

I completed a Level 3 course today with FM First Aid Training for my job, and I am very happy with how it went. The trainer I had was Faisal Mahmood, and he was extremely kind to me. I get very squeamish when anything blood-related comes up, sometimes to the point of feeling like I’m about to faint. Faisal picked up on that immediately and took me to one side to see if I was alright. With his support and encouragement, I was able to successfully complete the course. Aside from that, he explained everything clearly and professionally, let us ask all our questions, and put a humorous spin on quite a few aspects which has helped me remember them a lot better. It’s a fantastic course and I have come away feeling much more knowledgeable

Mary Franklin

10:37 09 Sep 19

I have just completed a First Aid at work level 3 training day with Faisal Mahmood as the trainer. I have completed first aid training before but this was run so that it was informative and still interesting. Faisal was very knowledgeable and able to answer any questions. There was a mix of practical and theoretical work. I have come away feeling like my own knowledge has really been refreshed and added to. Great use of equipment too such as using a defibrillator and a choking vest which provided fun learning opportunities too!

Sue Carroll

16:13 05 Sep 19

A thoroughly enjoyable course. My first aid certificate was soon to expire so Faisal’s course today made me feel confident in carrying out first aid should the need arise.

Martin Smith

19:46 03 Sep 19

An excellent course that met all our needs. Faisal made the day fly by with a good mix of practical and theory work and explained things in a superb manner. I feel confident that if I needed to implement any of the training I could. I would definitely recommend FM First Aid Training.

Jennie Wilkinson

16:32 02 Sep 19

Great first aid training. Written and practical. Covered CPR, burns, bleeding, bandages and much more. Trainer was extremely knowledgeable and interesting. Highly recommend

Diane Verrall

16:20 02 Sep 19

Just completed level 3 First Aid at work, the training was delivered by Faisal Mahmood who was excellent. It was very informative and delivered very well. He spoke clearly and made it fun too. There was plenty of opportunity to ask questions and lots of practical experiences which has helped me feel confident in delivering first aid should I ever need too. I would highly recommend!

Natalie B

07:49 16 Aug 19

As youth worker I am first said trained but recently becoming a new parents I was nervous of my lack of knowledge on first aid for young children and babies. Due to work and a young baby my husband and I were unable to get to evening classes locally so I contacted Faisal directly who came to our home to do the 2 hour session for us and our parents. I cannot recommend him enough. He is very professional and committed to ensuring we got what we wanted from the session and as a result we feel ready and prepared should an emergency happen. FM training is great value for money and excellent delivery.

Victoria Green

11:21 23 Jun 19

The level 3 is thorough, interactive and really engaging. Faisal approaches the subject with complete professionalism but is able to make a difficult topic fun to learn. There's plenty of support, encouragement and opportunities to practicse the techniques during the day so that you'll leave feeling confident that you can help in a medical emergency.

Julie Burfoot-Brown

10:09 23 Jun 19

Yet again another fantastic first at work course. Faisal makes first aid training fun and enjoyable and the time just fly's past. We can't recommend Faisal enough!! He is a great trainer to work with and learn from.

Penny Sadie

08:41 30 May 19

I found the 1 day first aid training session informative and engaging. Faisal was a very calm and knowledgeable trainer and I left the session feeling that I would be much more able to help in an emergency. Thanks.

Melissa Brown

22:06 23 May 19

Initially I was intimidated by the idea of a full day first aid course as the only newbie in my group but the session was led in an informative but laid back fashion and everything started from basics so I wasn't playing catch-up. Faisal was very thorough and knowledgeable and I learned so much in one day. Truthfully I wasn't initially looking forward to it but I was fully engaged as the session was fun, varied and interesting. Would highly recommend!

Marc Gambrell

19:57 23 May 19

I received training from FM First Aid Training at Buckinghamshire Music Trust. This was a coherent, informative, and engaging day with clear and well-paced delivery from Faisal. One of my colleagues also mentioned that Faisal was a very good instructor during the session. Thank you. I would recommend courses from FM First Aid Training.

James Nicholls

16:25 20 May 19

Fantastic training course! Not only was Faisal a great instructor but he made the day fun as well! Highly recommend to anyone who wants to get their first aid qualifications.

Barbara Barlow

21:30 09 May 19

I’ve been on many first aid training courses and can honestly say that this course was up there with the best of them. The course was personalized for the attendees’ work places and information was delivered in a variety of ways. I particularly liked the clever way that the information was repeated through talking, visual aids, practical exercises, written questions/answer sessions, practical assessments, refresher quick fire quizzes, and simulated scenarios. I feel the different approaches helped me recap and retain the information. In addition the approach gave everyone the opportunity to clarify any misconceptions and for Faisal to deliver the latest advice in first aid practises. This was the first time I had seen an opened DFib and welcomed the opportunity to have a go at using one in training mode on a manikin. I highly recommend Faisal, he is very knowledgeable, excellent at engaging his trainees, caring and sensitive to the information shared within the group, and professional.

Tops Tuition Ltd

06:20 26 Apr 19

A big thank you for such a fun session. It was informative, professional and relaxed and we all learnt so much in such a short space of time - we now feel so much more confident. Faisal is a fabulous instructor and he clearly loves what he does. He certainly made the course enjoyable and it was very helpful to hear about his own experiences.

Wendy Mccartney

17:08 06 Dec 18

This was the best first aid training I have ever been on and I’ve been on many during my working life I would highly recommend Faisal as a trainer he is super professional without being stuffy or boring he really knows his subject and is really approachable when asked any questions etc. The day was full of practical assessments which by the end of the day meant I felt so much more confident if I was to ever be in a situation where I needed to administer CPR or first aid. Thanks so much for a great day

A J

13:33 19 Nov 18

On behalf of cloudDNA - thank you for the training Faisal! We all found the session incredibly useful and it is great that we have all become certified.

Liz Hall

19:52 06 Nov 18

Having attended first aid training previously I wasn’t expecting to enjoy the day as much as I did or to learn as much as I did. Faisal is an extremely good trainer who I would highly recommend. I came away from the course feeling quietly confident that I would know what to do in a number of situations especially CPR which we practiced and came back to several times throughout the day. Faisal was professional, friendly and sensitive to any concerns raised. It was the best First Aid course I’ve been on. I don’t feel overwhelmed with information and I feel that what I learned will stay with me.

James Patch

09:17 13 Oct 18

Having had a private training session with a group of 6 people I can highly recommend this. Not only is it necessary and ideal for work it is a great for personal us day to day for confidence in case it was ever needed. This particular session was better than others I have previously done due to Faisal and his great ability to train in a knowledgeable and efficient way. We progressed through the day, asking many questions, it was extremely useful and informative. Definitely recommend this particular course.

Emily Peasgood

20:40 13 Sep 18

A really informative and practical day of training. Faisal was a great trainer - very knowledgeable, professional and engaging. It was great to continually practise things like CPR and the recovery position. I now feel confident to respond appropriately if required. I thoroughly recommend the course. Great value compared to some of the big companies. Thanks Faisal.

Natalie Marson

17:30 13 Sep 18

I did the level 3 first aid course today. Faisal Mahmood was our trainer and he was excellent! Plenty of practical and theory work. Not boring at all. I am now confident that I could save a life if needed. Thanks again Faisal

Minella Palich

15:52 13 Apr 18

Faisal is an engaging facilitator who knows his subject matter inside and out! I had a fantastic day completing my Emergency First Aid at Work training with a small group of 11 (full class size) which meant we got plenty of practical, hands on experience. The training session was conducted in a modern, light filled office at Spaces Marlow with a deli in the building offering great food and tea/coffee. The price of Faisal's course is hard to beat as well. Highly recommended.

Simply Purple

14:44 06 Apr 18

We would recommend FM Training for your First Training. Simply Purple attended the Level 3 Emergency First Aid at Work Course on 04/04/2018 We found the trainer, Faisal, to be very knowledgeable and professional. He gave clear precise instruction. By using a number of different techniques to check our knowledge, he ensured we understood each area of the course. This gave us confidence that we would be able to use the skills learned. Thank-you FM First Aid Training

Chris Pottinger

07:00 05 Apr 18

Yesterday morning I attended a First Aid course taught by Faisal. He excelled in being highly professional, engaging and thorough. In addition, and perhaps more importantly, Faisal oozed the warmth and empathy needed to make all of the attendees feel comfortable, which created an atmosphere that was perfect for learning.

Emotive Photography

19:46 24 Mar 18

I attended a First Aid course in March 2018. I found Faisal to be a fantastic trainer. He is highly dedicated to his work and has an excellent, easy to understand teaching manner. The course was very informative and I learned a great deal. I would have no reservation in recommending FM First Aid Training and will certainly undertake another similar course in the not to distant future. Vanessa White

Liz Brewster

20:50 22 Jan 18

Faisal is a very professional trainer. This is the third Emergency First Aid at Work I have been on (required as a sports coach) and it is by far the best one I have attended. Lots of practical, focused topic areas and generally enjoyable and informative. Faisal is an accomplished trainer. Highly recommended.

Nigel Allen

08:27 07 Dec 17

Excellent training. Enjoyed the course. Faisal provided excellent advice to someone who was totally new to First Aid. Would certainly recommend.

Mark Aspinwall

17:52 06 Dec 17

Faisal was an excellent trainer, very approachable and answered any questions. Have booked three of my staff on the next course after just having done my Level three with FM Training - Highly Recommended!

Anna Lamb

07:03 05 Oct 17

Excellent course. Informative and educational yet delivered in a personal and enjoyable environment. Extremely pleased I chose FM training as my first aid training provider!

Jennifer Longmore

00:38 28 Sep 17

Faisal has delivered first aid level 2 qualified training at my workplace, in a relaxed but very professional & knowledgeable manner. I have attended first aid courses in the past (other providers/trainers) and would probably say today was the best to date. Although the comprehensive content was serious and potentially life saving knowledge, that we all hope to not have to use, it was actually an enjoyable day. He had excellent interpersonal skills & taught us in a friendly way, that made us all feel comfortable to both ask & answer questions; bringing a humour with him & useful memory methods too. The balance between theory & practical was spot on and having repeated the most important aid several times throughout the day, by 4pm we all felt more confident and that we’d learnt a lot. Faisal was patient and went at a pace to suit us but ensured he kept us on track to professionally finish on time. We will all be recommending him. Well done Faisal & thank you FM First Aid Training!

Bethany Englefield

10:52 26 Sep 17

I found the training more than helpful. Faisal is very professional but also creates a friendly atmosphere. I hope I will never have to implement the skills I have acquired however I'm reassured in knowing I have the knowledge! I would highly recommend this course to anyone :)

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